Refund and Return Policy
Return period
You may return your item within 14 calendar days from the date of delivery.
Return conditions
To be eligible for a return:
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the item must be unused and in its original packaging;
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a receipt or proof of purchase is required;
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do not return the item to the manufacturer — all returns are handled through our store.
Items not eligible for return
Returns are not accepted for:
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perishable goods (food, beverages);
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gift cards;
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downloadable digital products;
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masks (including cosplay and personal use).
Return process
Once we receive and inspect your return, we will notify you via email.
If approved, your refund will be issued to the original payment method within a few business days.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email us at info@geekshopestonia.ee and send the item to:
Geekshopestonia OÜ, Narva mnt 19, 10120 Tallinn
How to return
You can return your item:
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in person at our store;
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or by mailing it to the same address.
Note:
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return shipping costs are paid by the customer;
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the original shipping cost is non-refundable;
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for valuable items, we recommend using tracked or insured shipping.